PAYG full usagw

colinz · ‎02-03-2026

Hi,
Until early February 2026 I have been able to view my itemised PAYG usages (e.g., international calls, texts, pack purchases) on ee website from a specific page (https://ee.co.uk/app/landing-payg). However, since about two weeks ago, that page has stopped being accessible and it is automatically redirected to (https://ee.co.uk/plans-subscriptions/mobile).

I have found a similar report here (https://community.ee.co.uk/t5/Pay-as-you-go/Where-to-see-the-break-down-of-my-usage/m-p/1583983) and believe this is exactly the same problem. However, unlike in that post, my issue is still unresolved after 2 weeks.

Chris_S · ‎04-03-2026

Hi @colinz

I'm sorry to hear that you're having trouble getting infomation about your bills.

Do you have the same issue when you try to view the infomation though your My EE app?

If you give us a call, a guide can talk you through your usage or help you set up a data request if you'd like to request a copy of your data.

Chris S

View solution in original post

XRaySpeX · ‎02-03-2026

As for that other thread you found, it is still not resolved for anyone on PAYG.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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colinz · ‎03-03-2026

Well that original post had an update saying their issue disappeared in a few days. I imagine it can somehow be fixed then.

Otherwise is a GDPR subject access request feasible for obtaining this information?

Chris_S · ‎04-03-2026

Hi @colinz

I'm sorry to hear that you're having trouble getting infomation about your bills.

Do you have the same issue when you try to view the infomation though your My EE app?

If you give us a call, a guide can talk you through your usage or help you set up a data request if you'd like to request a copy of your data.

Chris S