PAYG data add on

[Felspar]

I have recently switched from a dumb phone to an iphone, using the same EE SIM card.  It’s purely PAYG - I don’t have any kind of plan, but I have plenty of credit.  I will very occasionally want to use mobile data to access the internet.  The EE website suggests that I can add, say, 1gb of data by texting 1GB DAY to 150 - but this doesn’t work.

Is there any way I get data to access the internet on my iphone without having an EE plan and only using PAYG?

Thanks.

[Leanne_T]

Morning @Felspar 

Thanks for coming to the community. 

If you text ADD DATA to 150, do you get a reply showing all available data add-ons you can purchase? 

If so, please try and add the data add-on you would like, does this work? 

Leanne.

[Felspar]

Yes, if I text ADD DATA I get several options for what I can buy.  But when I text 1GB DAY I always get the same message:

Sorry there has been a problem and we cannot add this add on, please try again later

[Leanne_T]

I see, thanks for coming back to me @Felspar 

Can you text BALANCE to 150 and let me know the full reply? Can you make calls and send texts? 

Thanks. 

Leanne.

[Felspar]

I can make calls and send texts.

I texted BALANCE to 150.  The reply was:

Your current balance as of today 15:26 is £36.57.

Your last top up was £20.00 on 16/07/2026 at 08:05. For more info on your plans, add-ons or free boosts, go to the EE app or ee.co.uk

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

[Leanne_T · Accepted solution]

Thanks for the details @Felspar 

In this case, please give us a call on 150 and the team can take a look at this for you.

Leanne.