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PAYG Pay by card. Get 10% off

littleEE
Investigator
Investigator

‎16-07-2024 02:03 PM

I make the option with direct card payment for the £10 subscription pack for every 30 days, hope can get the 10% off offer.

However, the discount did not appear on the traction. It took £10 on the designated day. 

Why can't I get the discount?

0 Helpful
5 REPLIES 5
XRaySpeX
EE Community Star
EE Community Star

‎16-07-2024 02:09 PM

It should've taken just £9.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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0 Helpful
Christopher_G
EE Community Support Team
In response to XRaySpeX

‎16-07-2024 02:33 PM

The discount should be automatic, when paying by Direct Card Payment, @littleEE 

It may be worth having a chat with our Mobile Care team so they can check your account and find out why this didn't happen.

Chris

0 Helpful
littleEE
Investigator
Investigator
In response to Christopher_G

‎16-07-2024 02:46 PM

Thank you!

0 Helpful
littleEE
Investigator
Investigator
In response to XRaySpeX

‎16-07-2024 02:46 PM

No, it took me £10. I'll contact Customer Service. Thanks a lot!

0 Helpful
20151987
Visitor

‎18-12-2024 08:41 AM

Thank you 

0 Helpful