Topups not working (yesterday maybe before too)

Asm78 · ‎02-04-2026

Hello, theres an issue with app topups. When paying it says the payment is successful via the app (iphone/ios version) ibut it seems there is an issue (possibly with vesta) because afterwards the payment doesn’t get taken from my bank even though theres confirmation of a successful topup in the app, but on the confirmation in the app its says the current balance is unavailable, so cannot top up at all. I tried twice yesterday and once today, exactly the same problem each time. Is anyone at EE aware of this?

@CustomerService

I have managed to topup using the text method, but the app should be working!

XRaySpeX · ‎02-04-2026

@Asm78 wrote:
maybe before too

Does that mean that this bank card has never before been tried & used?

Is it a UK bank card?

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Asm78 · ‎02-04-2026

Hello its the Same Uk bank card i use every month for topping up and other things, its not new. Its also the same one i just used to top up via text as it was already registered with EE, the app payment provider looks to be the problem as the text topup worked fine. Thanks