I tried changing my pack to pack15 by texting 150, it says “you are currently on one of our old plans choose below….you have selected plan 15 text yes to switch” I text yes, it says
“To buy your £15 plan again, simply top up £15 and your plan will start automatically.”
I already topped up £15 on the app, when I text balance it says my current balance is £15. When I text NOW it says:
“You need to add some credit to pay for your Plan, please top up at ee.co.uk/EE. Your plan will then start automatically.”
I tryed to text STOP PLAN and it says
“You have asked us to stop your plan. When your current plan ends we will not add a new one. If you'd like to choose a different plan, go to EE. ee.co.uk/EE or text ALL PLANS to 150 for more info.”
I attempted to do all the previous steps again and nothing is working. I restarted my phone. Also when I go online to my account under plans it always just says “error we are experiencing technical issues, refresh the page later” but it never works.
i was on a 20 plan previously am i just going to have to top up more and stay with it?
