MyEE Pay as you go Mobile Payment

Meikaella · ‎16-08-2021

Hi there, there’s still no option for paying my mobile EE bill…been trying since yesterday and I am overdue now. Any advice please. Thank you

XRaySpeX · ‎17-08-2021

@Meikaella : Try using Fast Top Up online with a UK bank card.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

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mikeliuk · ‎16-08-2021

Hi @Meikaella ,

Have you taken a look at the information at the below URL yet?

In general, Pay As You Go payments are made up front so it's unclear to me how you can ever be behind on payments.

https://ee.co.uk/help/help-new/billing-usage-and-top-up/paying-my-bill/how-do-i-pay-my-phone-bill

Meikaella · ‎16-08-2021

I always pay on every 15 of the month…and it says on my app. I can’t access cos website is under maintenance. Thanks for your reply.

XRaySpeX · ‎17-08-2021

@Meikaella : Try using Fast Top Up online with a UK bank card.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

FionaB2 · ‎28-01-2022

My payments have not been recorded on my mobile account, twice!

James_B · ‎28-01-2022

Hi @FionaB2,

Welcome to the EE Community. 🙂

I'm sorry to hear you're having problems topping up your phone. How did you make your top up payment?

James

FionaB2 · ‎28-01-2022

Payment by credit card taken out my bank but doesn't appear in my EE account, happened twice in Dec. and Jan.

James_B · ‎28-01-2022

Hi @FionaB2,

Could the payments have been used to renew your pay as you go pack?

James

XRaySpeX · ‎28-01-2022

@FionaB2 : What does texting AL to 150 from it fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

FionaB2 · ‎28-01-2022

They don't show as credit on my phone.