Linking PAYG sim to account

[njs971]

Hi, I was a previous pay monthly customer with EE before taking a SIM only plan with another carrier. This week, I selected a £15 a month saver PAYG sim package  and I am unable to link this to my account. I get the error message: 'Given Name'. How am I supposed to set up a direct debit to ensure the money is taken and renews the plan if I can't link the sim to my account?

[Michael_D · Accepted solution]

Hi @njs971 

Welcome to the community. 

If you aren't able to link the new PAYG SIM to your account the best option will be to give our customer service guides a call for help.

They will be able to bring up your account, remove the link to the previous account and help get the new one linked correctly for you.

Michael

[XRaySpeX]

You need to call CS to delete your old contract MyEE a/c & then you can set up your new PAYG MyEE a/c afresh, using the same mobile no. & email addy if desired. You can't mix them under MyEE. This will also avoid any Given Name issues.

Also you don't pay for PAYG by DD but you will have set up a Direct Card Payment by ordering a Saver plan.