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Jak wylaczy to pakiet

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Mateo-0015
Visitor

‎04-06-2022 10:20 AM

Witam mam problem z wyłączeniem pakietu chcę zmienić z 15£ na 20£ pisze stop pack pack20 i nic doładowałem konto i zabrało mi 15£..

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XRaySpeX
EE Community Star
EE Community Star
In response to XRaySpeX

‎04-06-2022 11:54 AM - edited ‎04-06-2022 11:54 AM

@Mateo-0015 : You needed to 1st text STOP PACK to 150, top up to £20, then PACK20 to 150 followed by NOW to 150.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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XRaySpeX
EE Community Star
EE Community Star

‎04-06-2022 11:51 AM

@Mateo-0015 wrote:

Hello, I have a problem with the exclusion of the package, I want to change from £ 15 to £ 20 writes stop pack pack20 and I topped up my account and it took me £ 15.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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XRaySpeX
EE Community Star
EE Community Star
In response to XRaySpeX

‎04-06-2022 11:54 AM - edited ‎04-06-2022 11:54 AM

@Mateo-0015 : You needed to 1st text STOP PACK to 150, top up to £20, then PACK20 to 150 followed by NOW to 150.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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