You paid £9 for a £10 pack. You only get that 10% discount when you pay with a Direct Card Payment, which is applied every month when the pack auto renews w/out you having to do anything.
You can only stop it renewing & taking the card payment by texting STOP PACK to 150.
PAYG credit is not refundable nor transferable, except for the 1st unspent direct card payment which you've already spent on that 1st pack.
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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
