How to buy a new pack with credit and cancel current pack

Jada4 · ‎20-09-2022

Hello I currently have pack £20 which last for 30 days but I finished my data and would I like to renew my pack early with my £20 credit and it’s not allowing me. Please could anyone help I alway have the credit just need to renew the pack

XRaySpeX · ‎20-09-2022

Buy the pack 1st by texting PACK20 to 150 & then text NOW to 150 to get it to start immediately.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎20-09-2022

Buy the pack 1st by texting PACK20 to 150 & then text NOW to 150 to get it to start immediately.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

sarahlijenkins0 · ‎11-11-2024

Its not allowing me to too. How do I buy pack with credit

Alex_H · ‎11-11-2024

Hi @sarahlijenkins0,

Welcome to the EE Community

Are you trying to buy the pack buy texting the code to 150? What is it replying?

Do you have your EE online account setup and if so can you login to the website or app to purchase a pack?

Alex