The EE Community

Poor Mobile Data & Signals in London E2 Region & Elsewhere

Recently moved to EE and the 4G/5G coverage is extremely poor. In E2 where I live, the 4G is constantly turning on/off.  I get the four full bars but get E next to it which I presume suggests emergency. Even when travelling to work to either Illford ...

EE App Not Working on Iphone

I'm having trouble logging into the EE app on my iPhone 14 Pro Max. Each time I try, I receive the following error message: "Sorry, there seems to be a problem."I'm able to log in successfully via the EE website, so this issue seems specific to the a...

Order cancelled

Why was my ordered cancelled??

Find My on iphone

Hi, I wonder if someone might be able to help me?We have just bought my son a new iPhone 14. He’s on a PAYG ee SIM. I have all the location services on, mobile data is on, data roaming is on, I’ve turned off all the restrictions for now as well. When...

Just switched to EE from BT broadband - utterly confused

Went to the EE shop last week to upgrade my mobile. Was told if I switched to EE broadband, my mobile bill would be £20 less per month. Husband was there. He was the BT account holder for broadband, so he said yes. I was dubious, but anyway …Everythi...

Re: How do I access online chat

how do i put more money on my account 

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

Cannot connect Smart WiFi Pro Extender to WiFi 7 Router

Ok, What am I doing wrong.Firstly received my new WiFi 7 router at the weekend and set it up. Used the transfer devices option (I guess this 'just' renames my new router to my old router settings). Setup the Hybrid Connect as well.This evening (1 day...

Hi am try to top my phone up with my voucher cause my phone been cut of and a f

Ordered AirPods but got 4 glue sticks

Reported to EE store but all I got was investigation completed. Now PayPal investigating. Looks like I’ve lost £198. Been a loyal customer of ee with two phones. Do I get sympathy or compensation, so far none. Also, Why don’t they have a phone number...