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Free boost

thehawk
Contributor
Contributor

‎29-11-2022 02:13 PM

I am using the £1, 7-day contract and qualified for a free boost about 5 weeks ago. I have been unable to select a boost as the option form refuses to update. Has anyone else had this problem?

0 Helpful
16 REPLIES 16
James_B
EE Community Manager
EE Community Manager

‎29-11-2022 04:32 PM

Hi @thehawk,

Welcome to the EE Community. 🙂

Our Customer Care Team will be happy to help you to select your free boost if you get in touch.

James

0 Helpful
thehawk
Contributor
Contributor
In response to James_B

‎29-11-2022 04:38 PM

I can't get in touch as the link in your reply doesn't work either

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to thehawk

‎29-11-2022 05:02 PM

Hi @thehawk,

What happens when you follow the contact us link?

Have you tried calling 150 from your phone?

James

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎29-11-2022 05:10 PM

What does texting BOOST to 150 report?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
thehawk
Contributor
Contributor
In response to James_B

‎29-11-2022 05:29 PM

I get a response that messaging is currently unavailable
0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to thehawk

‎29-11-2022 05:31 PM

What device are you using?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
thehawk
Contributor
Contributor
In response to XRaySpeX

‎29-11-2022 05:33 PM

I am using a Samsung Galaxy A20e
0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to thehawk

‎29-11-2022 05:40 PM

@thehawk : So not a mobile router! I did wonder.

When did you last use that PAYG SIM for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
thehawk
Contributor
Contributor
In response to XRaySpeX

‎29-11-2022 05:45 PM

I topped up my account last week
0 Helpful