Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

End of contract/closed accoount

GoRamonaityy
Visitor

‎07-09-2022 03:25 PM

My contract ended a few days back. Before the end of my contract, I've called up EE and asked whether I could move to pay-as-you-go after it ends. Instead, my account was closed and I cannot even call EE conveniently as I'm out of the UK. 

Any ideas how to get my network back?

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎07-09-2022 04:34 PM

What is it that make you think your a/c is closed? Is it just that the PAYG SIM doesn't work abroad?

If you switched to PAYG while abroad you can't now use it until you return to UK. EE PAYG SIMs need 1st activating on EE's home UK network.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to XRaySpeX

‎07-09-2022 05:49 PM - edited ‎07-09-2022 05:50 PM

@GoRamonaityy  you cannot change from a contract to a pay-as-you-go when outside of the UK and Vice versa you need to be connected to the EE network directly for this to work.  Unfortunately nothing can be done now to get that sim working.      How long before you back in the UK ?  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful