Don’t want it to end each month but carry on as long as there is money in the ac

[Chris_B]

@Norman14  Can you please type that again but not in the subject field. 

[Norman14]

Don’t want it to end each month but carry on as long as there is money in the account

[Schockwave]

@Norman14, can you give us more information, for us to give you an answer, please? So long as you are paying your monthly contract, then your contract will not end, or are you actually on  pay as you go?

Have just read, that it is pay as you go. You just need to cancel the reoccurring monthly pay as you go, and just top up when you need to.

You can find out all about pay as you go and how it works, etc. here:

https://community.ee.co.uk/t5/Pay-as-you-go/bd-p/Payasyougo 

[Chris_B]

@Norman14  As long as there is credit on the account to purchase the next pack it’ll automatically purchase that pack for the following month.   

if you want a standard PAYG where your credit pays for calls/text and you don’t want monthly packs you just need to text STOP PACK to 150 then your credit will not purchase any packs.   If you have a pack now this will automatically stop that pack so it’s best to do this at the end of that monthly cycle. 

[XRaySpeX]

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@Chris_B wrote:

If you have a pack now this will automatically stop that pack so it’s best to do this at the end of that monthly cycle. 

Again no, if you STOP PACK, it does not stop the current pack stone dead. It merely prevents that pack auto renewing upon its expiry.

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[XRaySpeX]

@Norman14 : All EE PAYG SIMs come primed with a recurring Pack of allowances ready to bought out of your PAYG credit as soon as it is sufficient. Your last top-up went to buy this Pack.

By texting AL to 150 it should show you the Pack you have bought with your credit & how much you have left from your allowances until its expiry date.

Text STOP PACK to 150 before you next top-up & you can use the SIM for calls & texts but not data as normal PAYG at standard per-unit rates paid for out of your standing PAYG credit balance.

To save the SIM going into hibernation due to lack of use, just remember within every 179 days (~ 6 months) to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from any Pack or Add-on you might have.