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Data transfer to new SIM

Nathanmcraye260
Explorer

‎26-08-2023 08:40 PM

OK, so I lost my phone with my PAYG SIM card inside, and have since bought a new SIM to use in my old phone, which used to also house the now lost SIM. Is there a way to transfer my 57GB of data to my new SIM, or am I starting fresh?

Also, every time I wanna top-up in the app, my old phone number is the only option. I've updated my profile info just incase that changed it, but nothin new so far. Can this be changed? 

0 Helpful
2 REPLIES 2
Nathanmcraye260
Explorer

‎26-08-2023 08:42 PM

Oo, do I just need to do it over the phone? O of its that easy plz lemme know

0 Helpful
XRaySpeX
Grand Master
Grand Master

‎26-08-2023 09:23 PM

You've shouldn't have bought a new SIM. It's a waste. You should've called CS to report the loss & they will block it & send you a replacement SIM with the same no., credit & plan.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)