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Darwin

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Darwin4
Explorer

‎29-08-2025 12:16 AM

Hi 

I am having problems logging into my EE and paying the phone I’m out of the country. 

I need eSIM on my phone. It was deleted by accident

Thank you 

0 Helpful
1 SOLUTION

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XRaySpeX
EE Community Star
EE Community Star

‎29-08-2025 12:29 AM

eSIMs are not available on PAYG.

Try using Fast Top Up online with a UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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3 REPLIES 3
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Darwin4
Explorer

‎29-08-2025 12:24 AM

I would like to install a ESIM on my phone since the other one deleted by accident

0 Helpful
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XRaySpeX
EE Community Star
EE Community Star

‎29-08-2025 12:29 AM

eSIMs are not available on PAYG.

Try using Fast Top Up online with a UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Leanne_T
EE Community Support Team
In response to XRaySpeX

‎29-08-2025 08:10 AM

Hi @Darwin4 

Thanks for coming to the community. 

If you're trying to top up the account, please try the link @XRaySpeX has provided, for other ways to top up, please see our How to top up your EE pay as you go mobile page.

If the SIM card is no longer active you would need to order a replacement SIM by calling us on +44 (0)7953 966 150 from any phone, or visiting an EE Store with photo ID when you return to the UK. 

Thanks 🙂

Leanne.