Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Content unlock failed

Go to solution
Katie952
Investigator
Investigator

‎12-09-2023 04:32 PM

Content unlock fail 

0 Helpful
12 REPLIES 12
Go to solution
Katie952
Investigator
Investigator
In response to Christopher_G

‎04-10-2023 03:11 PM

Hi Christopher 

I went to the store with my ID they have put it on my record then I phoned EE as that is what they told me to do and they could not unlock it I was told someone will ring me but then next day and they never do I am still waiting for it to be unlocked. 
can you help? 

0 Helpful
Go to solution
James_B
EE Community Manager
EE Community Manager
In response to Oreoluwa21

‎04-10-2023 03:21 PM

Hi @Oreoluwa21,

Please get in touch with Customer Care so a member of the team can process the credit card check manually for you.

They'll be happy to help. 🙂

James

0 Helpful
Go to solution
James_B
EE Community Manager
EE Community Manager
In response to Katie952

‎04-10-2023 03:23 PM

Hi @Katie952,

Sorry, we can't access your account via the community forum.

When showing ID in store, the assistant should arrange for your content lock settings to be changed.

I'd recommend popping into your local store so they can make sure this is completed for you.

Thanks

James

0 Helpful