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WLODI41
Investigator
Investigator

‎14-12-2022 03:56 PM

Hi, I topped up my account last Thursday with £40 and bought an additional internet package, I got a text message confirming the purchase of the package and that it was turned on but today I noticed that the package does not work and there are no funds on the account. Please help Włodzimierz

0 Helpful
4 REPLIES 4
WLODI41
Investigator
Investigator

‎14-12-2022 04:05 PM

 Why my unlimited data package for £40 does not work and I got an SMS confirming the purchase of the package and that it was enabled

0 Helpful
Christopher_G
EE Community Support Team
In response to WLODI41

‎14-12-2022 05:24 PM

Hi @WLODI41

Welcome to the community.

What is it that isn't working? Which add-on did you choose?

Chris

WLODI41
Investigator
Investigator

‎14-12-2022 05:39 PM

Hi I choose Add - on Data unlimited for a £40

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎14-12-2022 05:49 PM

@WLODI41 : What does texting AL to 150 from it fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP