Cannot add or use debit cards

[Ismail285]

Hello,

About a month ago I bought an EE Pay As You Go SIM from Sainsbury’s. Since I didn’t have a UK bank account at the time, I paid for the first £15 pack using a friend’s Polish credit card.

Later I added my own Revolut card when I opened my account, and everything worked fine initially. However, when the monthly pack renewal date came, the payment was not taken and my pack expired.

Now the system will not accept my Revolut card anymore. I also tried adding my HSBC UK debit card, but it won’t accept or save that either.

Interestingly, my wife has exactly the same problem with her EE SIM and her own cards.

At the moment we can only top up using voucher codes from Morrisons, which is not very convenient.

I already called 150 and the support team tried adding my cards from their side as well, but they couldn’t add them either. They suggested trying again later, but the problem still continues.

Has anyone experienced a similar issue or knows what might be causing this?

Thanks in advance.

[dmytrome]

Was it any luck in your situation?

I faced with the same issue, after approving payment on my bank, it crashed on EE side. Also tried different devices and browser.

[İsmail2851]

Hey mate after some digging I deleted my account and opened a new one, and connected my old SIM card with that account, it worked for me I hope it's works for you too.

[JeffG73]

I have been trying to add my new card details for 2 days and keep going round in circles. Via App then redirects to their website, complete details, then have to go in my RBS App to approve so can use card, then back to ee, then screen freezes blank. Im PAYG, renewing £5 every month, but wont accept my UK card  RBS MASTERCARD. Website is **bleep**e!!

[JeffG73]

 have been trying to add my new card details for 2 days and keep going round in circles. Via App then redirects to their website, complete details, then have to go in my RBS App to approve so can use card, then back to ee, then screen freezes blank. Im PAYG, renewing £5 every month, but wont accept my UK card  RBS MASTERCARD. Website is **bleep**e!!

[JeffG73]

Snap.  have been trying to add my new card details for 2 days and keep going round in circles. Via App then redirects to their website, complete details, then have to go in my RBS App to approve so can use card, then back to ee, then screen freezes blank. Im PAYG, renewing £5 every month, but wont accept my UK card  RBS MASTERCARD. Website is **bleep**e!!

[XRaySpeX]

@JeffG73 : Is your RBS card registered to a UK addy? If not, you'll need to call CS to register your card.