Adding new card for payment

[Kmacdonald]

I have a recurring card payment. Im trying to change the card that it uses. I add a new card. I add the details. I click submit. The form empties. Ive tried clearing cookies and changin which device I'm doing it on.

[Christopher_G]

Hi @Kmacdonald 

Welcome to the community.

I'm sorry that this wasn't working online for you. I recommend speaking to our Mobile Care team on 150 so they can do this manually for you.

Chris

[longhairedlaura]

I can't even find the page to add the new card, it is not obvious on app or Web page? 

[Christopher_G]

Hi @longhairedlaura 

Welcome to the community. 🙂

It should be in the Bills & Payments section of your EE App/Online account.

1. Open the EE app.
2. Go to Manage - Bills & Payments.
3. view the cards you're using and make a change.

Chris

[XRaySpeX]

There's no Bills & Payments on PAYG. You need to buy a pack & choose to pay with Direct Card Payment giving your new card details.