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About my bundle

Abbi98
Visitor

‎20-08-2022 12:03 PM

About 1 week before my bundle had finished. I topped it up so when it finished the top up would go straight across to pay it. But Instead when I was ringing people it took the minutes out of the credit even though my bundle hadn't finished yet. And I had unlimited text and minutes because I brought the £15 bundle. 

0 Helpful
2 REPLIES 2
Jon_K
Former EE Employee

‎20-08-2022 01:59 PM

Hi @Abbi98.

 

I'm sorry to hear this has happened.

 

I'd recommend getting in touch with our Customer Care team so they can check your account and investigate further.

 

Jon

XRaySpeX
EE Community Star
EE Community Star

‎20-08-2022 03:40 PM

What nos. where you calling? Your pack only covers UK 01, 02 & 03 landlines & UK 07 mobiles.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP