19-09-2019 10:06 AM
My pack was due to renew today, so I've topped up this morning but it is just showing as credit and not renewing my pack. How do I sort it?
19-09-2019 08:37 AM
I have plenty of credit on my phone but I am getting the message that my pack cannot be renewed because of lack of funds. Just a glitch I expect but am wondering how long it will take to resolve.
19-09-2019 10:07 AM
My husband's talk and text pack hasn't renewed either and he's just spent loads of money texting me cos he didn't realised each text was costing 15p! Tried topping up but still not renewed. This is so frustrating and I can't phone EE without it costing 25p per minute as we are on PAYG! Sort it out EE and credit my husband's account for all the texts you've charged us for this morning!
19-09-2019 12:33 PM
Hello there @beario @Sajid1 @Twirl58
I have sent you all a private message on here to get some details.
Leanne.
19-09-2019 12:37 PM
All sorted now thankfully 🙂
19-09-2019 01:58 PM
24-10-2019 12:08 PM
Same things happens with me today. Why my pack is not renewed?
24-10-2019 12:15 PM
Hi @smile-lamia,
Welcome to the EE Community. 🙂
Do you have sufficient credit for your pack to renew?
Thanks
James
28-10-2019 01:50 AM
I am having this issue today. Topped up 3½ hours ago, got text message confirming it, but pack hasn't renewed at midnight. Massively inconvenient as I need my phone for work. Obviously can't contact ee via phone as closed till 8am
28-10-2019 07:26 AM
Hi @mickport,
Welcome back to the EE Community. 🙂
I'm sorry to hear your pack hasn't renewed.
Have you tried texting NOW to 150?
Thanks
James