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phone too old to be unlocked

pugman227227
Valued Contributor
Valued Contributor

‎06-06-2024 05:52 PM

So I have this old Motorola flip, and it's locked to orange UK. so I requested an unlock code on the EE website and it made me enter extra info and stuff. I then received an email saying that they cannot unlock the phone due to the age of the device. Is there any other way I could possibly get it unlocked?

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13 REPLIES 13
pugman227227
Valued Contributor
Valued Contributor
In response to Leanne_T

‎08-06-2024 01:38 PM

Alright thanks, I'll check that out later

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Leanne_T
EE Community Support Team
In response to pugman227227

‎08-06-2024 01:42 PM

No problem @pugman227227 

Leanne 🙂

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pugman227227
Valued Contributor
Valued Contributor
In response to Leanne_T

‎08-06-2024 02:49 PM

i called the number and followed the automated voice to the unlocking part and it just said to visit the website that I originally put in a request to unlock the device, and I got emailed that it's too old.

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Leanne_T
EE Community Support Team
In response to pugman227227

‎08-06-2024 03:37 PM

Thanks @pugman227227 

Please try selecting any other option for tech support to speak to the team and get the IMEI checked for any blocks that may be active. If the team are unable to unlock the device via email this does sound like this would not be possible with EE. 

Leanne.

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