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how to unlock phone

pugman227227
Investigator
Investigator

‎07-01-2024 05:31 PM

I have a windows phone locked to EE and I tried following the steps on the EE website.

Entered IMEI, my phone came up and I clicked unlock device. It then gave me an unlock code and told me to click the link below however the link just took me to a page with more info and another button saying unlock phone which just leads me right back to the enter IMEI stage. I have no clue what to do with the unlock code. Am I missing something?

0 Helpful
5 REPLIES 5
Chris_B
Grand Master
Grand Master

‎07-01-2024 07:01 PM

@pugman227227  You enter the unlock code in to the device dial keypad.     

0 Helpful
pugman227227
Investigator
Investigator
In response to Chris_B

‎07-01-2024 07:03 PM

do I need the SIM I would like to use in the phone too?

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XRaySpeX
Grand Master
Grand Master
In response to pugman227227

‎07-01-2024 07:51 PM

Yes, @pugman227227 , you need to unlock it with a SIM of another network installed.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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pugman227227
Investigator
Investigator
In response to XRaySpeX

‎07-01-2024 07:52 PM

all sorted now. thanks everyone 

XRaySpeX
Grand Master
Grand Master
In response to pugman227227

‎07-01-2024 07:54 PM

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful