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Unlocking problem

RoS65
Visitor

‎25-08-2022 08:07 PM

Hi, could anyone help? I have a Nokia Lumia 610 which I have had since 2015 and hasn't been used since then. It was originally registered with Orange I now have the PUK code but have been unable to unlock as the screen is telling me that the new EE sim is invalid/missing. Is there a way of getting past this first page to be able to enter the code?

0 Helpful
1 REPLY 1
Chris_B
EE Community Star
EE Community Star

‎25-08-2022 08:14 PM

@RoS65   A PUK code is to unlock your sim when you have entered the wrong sim pin more then 3 times so unlocking the sim.  You need to request the device to be unlocked and you can do that HERE 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.