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Viv_05
Investigator
Investigator

‎11-10-2025 01:31 PM

I phoned EE yesterday afternoon to upgrade my phone contact. It said on my plan that I had a 30% discount and the guy I spoke to on the phone said I could get it. I explained that I had EE broadband and had been with yourself since 2019. The guy kept putting my cost up which I cannot afford for my mobile phone. I have had no choice but to leave my phone plan and go elsewhere. EE then texted to say they would give me a good deal what should I do. I have underlying health problems which is making me worse after the guy treated me from EE.

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2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎11-10-2025 06:35 PM

Hi @Viv_05 

There is no account access on these forums. 

If you want to complain you can do so here: https://ee.co.uk/help/contact-ee/complaint

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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Schockwave
EE Community Star
EE Community Star

‎12-10-2025 10:46 AM

@Viv_05 , if EE wrote that they could give you a good deal, I would suggest speaking to customer support and press option 2, which should get you through to one of the guides and mention the text you have received and see what they can do.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
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