11-10-2025 11:05 AM
When i try and order a SIM only plan after getting connected EE broadband ,I am getting the above message . I had approved plan with iPhone contract with you before ,which i decided to cancel before it was shipped as I was not happy with the customer care representative i talked with . The whole point I moved to EE from Virgin is to get a cheaper EE sim plan as well. I bought iphone directly from apple and only want a sim only plan . Not sure why it is getting rejected .
Solved! See the answer below or view the solution in context.
12-10-2025 12:06 PM
Hello @lijogrg444.
Welcome to the community.
I am sorry to hear your order has been unable to be completed.
Do you live near an EE Store? if yes, I'd recommend popping by.
Katie
12-10-2025 12:06 PM
Hello @lijogrg444.
Welcome to the community.
I am sorry to hear your order has been unable to be completed.
Do you live near an EE Store? if yes, I'd recommend popping by.
Katie