New handset

Rashu
Investigator
Investigator

‎03-03-2023 02:38 PM

I'm on a sim only plan but handset is broke. Can't receive or make any calls or play music etc. Can't afford new handset or upgrade. What's my best option? 

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5 REPLIES 5
XRaySpeX
EE Community Star
EE Community Star

‎03-03-2023 02:39 PM

Buy 2nd-hand.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Rashu
Investigator
Investigator
In response to XRaySpeX

‎03-03-2023 02:44 PM

Thanks but was hoping for advice on solving problem on the existing handset. Any ideas? Can't use headphones, rings but won't let me accept calls and can't make calls. Weird and frustrating! 

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XRaySpeX
EE Community Star
EE Community Star
In response to Rashu

‎03-03-2023 02:47 PM

Send it for repair!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Rashu
Investigator
Investigator
In response to XRaySpeX

‎03-03-2023 02:57 PM

And use ?  In the meantime? Repair by whom? Sorry to be a tech muppet 🫣🐷

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XRaySpeX
EE Community Star
EE Community Star
In response to Rashu

‎03-03-2023 03:00 PM

EE offer a repair service.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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