Legion go Xbox game pass

[Ross0390]

Hi all,

I recently purchased a legion go from the ee store. I am a new customer so made an account for the purchase. The Go comes with 3 month Xbox game pass subscription, which I’ve started. I wish to turn off auto recurring payments. In the xbox app I went to manage subscription and it provides a link to ee and tells me to login to my ee account, but I couldn’t login as apparently I don’t have an account… I assume the ee store and ee mobile have separate accounts or something like that, but it’s left me in a situation where I can’t cancel Xbox game pass… can anyone advise me on this please, thankyou

[Katie_B]

Good morning @Ross0390. 

Welcome to the community. 

When you click the link does it provide you with an option to register for an account?

Katie

[Ross0390]

Hi Katie,

Thankyou.

Yes it does, I created an account, but it just has 2 options, link an ee mobile or sim and link ee broadband.

Ross

[Katie_B]

Thanks for getting back to me @Ross0390. 

I'd recommend getting in touch with the EE Store team by emailing them on enquire-store@ee.co.uk. 

Katie