How can I connect my Apple Watch to my mobile data

[Bones1981]

Hi. I ordered a new Apple Watch SE on Saturday and I have just got it today but I can’t seem to connect my mobile data to it. When I do try it says no sim no contract help please. 

[James_B]

Hi @Bones1981,

Welcome back to the EE Community. 🙂

What is the full error message you see when trying to setup your data plan?

James

[Bones1981]

On the watch it says

no sim

no connection 

but on my phone it says I’m with EE

I have just checked my EE account and the plan has changed but not the device. 

[James_B]

Hi @Bones1981,

Have you paired your watch with your phone via the Apple Watch App on your phone?

James

[Bones1981]

Yeah it is paired all so I get this message too 

 

[James_B]

Did you purchase a personal paired plan or a family member plan @Bones1981?

James

[Bones1981]

It’s says stand alone on my account 

[Leanne_T]

Thanks @Bones1981 

Did you log into your existing pay monthly mobile My EE account when you purchased the watch? 

Leanne.

[Bones1981]

I ordered it over the phone 

[Leanne_T]

Thanks @Bones1981 

Please give us a call on 150 and the team can get this looked into in more detail for you 🙂

Leanne.