Enquiry

Saugatpathak2 · ‎22-11-2022

Hello everyone

After how many years I can upgrade my phone ? And while upgrading the phone, do I need to upgrade my plan as well ? And would i get to keep the old phone or do I have to return it? Thank you.

Schockwave · ‎22-11-2022

Hello @Saugatpathak2 ,

Welcome to the community,

After 24 months you can upgrade your phone, you would need to look at the plans that are there, but I always find that ringing customer service and speaking to the upgrade team, you may get a better offer, but best to have an idea on what phone you are interested in.

You do not need to return your old phone, always good to have one as a reserve, in case something happens.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

View solution in original post

Schockwave · ‎22-11-2022

Hello @Saugatpathak2 ,

Welcome to the community,

After 24 months you can upgrade your phone, you would need to look at the plans that are there, but I always find that ringing customer service and speaking to the upgrade team, you may get a better offer, but best to have an idea on what phone you are interested in.

You do not need to return your old phone, always good to have one as a reserve, in case something happens.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

Saugatpathak2 · ‎22-11-2022

.Thanks mate. Appreciated it

Schockwave · ‎22-11-2022

@Saugatpathak2 , you are welcome, glad to help, that is what we are here for.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.