Diary sharing

[Mgricketts]

Recently joined EE and have an issue in sharing my diary. When I diarise an event in my diary and then share with my partners diary I receive an automated  message that says : You have more than one number on this account, we need the account holder to login to EE App online or call 150 to manage any Spend Caps. However I have unlimited text messages and calls in my bundle. Anyone else had this and how did you resolve the issue?

[Chris_B]

@Mgricketts  If that share is via a text are you using any emojis?  Even if you’re not it sounds like it going as a MMS and these are chargeable hence the message to change the spending cap which at a guess is set to £0

[bristolian]

If you try sharing an Android contact via SMS, the OS uses VCF file format which is not supported by SMS and is converted to MMS - with an on-screen notification.

I would guess the same thing is happening for you - "share via SMS" > phone converts to MMS > on-screen notification dismissed > MMS tries sending and is chargeable > spend cap triggered