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nadejdakeller87
Visitor

‎23-08-2023 01:03 AM

Today, 22 August, I approached to the customer service in Shepherd Bush for solving my issue about fast smartphone's discharging.I lost one day at this center. Their agent, Sadiha was confident in keeping save the information and dates for my device more than 3 times. But after receiving back my phone I couldn't find anymore any information on that device. In conclusion I lost all Personal informations about my life and work of 1 year period. 

Who will be responsible for the irresponsible job? 

0 Helpful
2 REPLIES 2
XRaySpeX
Grand Master
Grand Master

‎23-08-2023 03:15 AM

You! It's called backup when you let the device outta your hands.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Chris_B
Grand Master
Grand Master

‎23-08-2023 07:01 AM

@nadejdakeller87   It’s your device that you have to backup.    No one will back up your device before any work is carried out on it.       

0 Helpful