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Cancel my watch contract

EVERTON66
Investigator
Investigator

I been   on phone 2 u about  my bill he informed me about  5 pounds  a month for watch I asked  2 stop it because  it stop working  he told me it on constant till next May I wasn't told about any constant bed news from ee not telling  me about it 

5 REPLIES 5
Northerner
EE Community Star
EE Community Star

Hi @EVERTON66 

You can only have a watch contract on a smart watch. You must have set this up. 

If you want to end the contract you will need to pay a cancellation fee. 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
EVERTON66
Investigator
Investigator

I on phone 2 u on Saturday  ask about  my bill he told me that my watch 5 pounds  a month  contract  I told him I did not know anything about £5 a month  contract  so I asking  him 2 stop it because I did not know about  any contract  so I asked  again can u just stop it  this is bad news  not know anything about contract thanks Stephen 

Chris_B
EE Community Star
EE Community Star

@EVERTON66   This is a public forum that has no access to your account so unfortunately nothing about your request can be achieved by you asking on here.  You need to speak with customer services. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Li51
Visitor

Hi, please can I cancel my Samsung galaxy watch 4. It expires today 24/11/2024

[Mod edit - telephone number removed. Please do not post personal information in the community]

Michael_D
EE Community Support Team

Hi @Li51 

Welcome to the community.

We don't have access to your account here on the community so you aren't able to cancel here.

If you give our customer service guides a call, they can put the request through to cancel, which would require 30 days notice.

Michael