21-07-2024 08:55 PM
So I bought an Apple watch series 9 through a third party company. I’ve tried adding the plan through the watch app using and not using on WiFi and no Bluetooth with no luck. Restarted the device nothing , so I called EE. They took the IMEI and EID number said both are connected but that they couldn’t activate the plan. They’ve said it’s escalated tech 3 but it may take a week or so to get the issue resolved. ?
any ideas what it could be. I am sure it’s on EE side and not Apple.
22-07-2024 08:04 AM
Hi @Teemeans
Thanks for coming back to the community.
Do you have a SIM Only or mobile contract plan with us?
Can you connect to the iPhone using Bluetooth?
Leanne.