Activating a second SIM card

Koneczny · ‎25-07-2026

Witam, jak aktywować drugą kartę, którą posiadam w planie, ten numerów nie działa, powinien działać 739***?

[MOD EDIT: removed personal details.]

Alex_H · ‎26-07-2026

Hi @Koneczny,

Welcome to the EE Community

Is this a Payg SIM you recently bought in a shop or via our website? Does the SIM show any connection when in the phone? If you ordered via our website and selected a SIM without top up, have you topped up since receiving it?

You may be best off calling our team as they will be able to check the number is active and ready to use.

Alex

View solution in original post

Northerner · ‎25-07-2026

Hi @Koneczny

Are you in the UK.

Is this a PAYG SIM.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Koneczny · ‎25-07-2026

Yes, I'm in the UK and this is a sim card

XRaySpeX · ‎25-07-2026

@Koneczny wrote:
Hi, how do I activate the second SIM I have in the plan? This number doesn't work, should 7398****** work?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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Alex_H · ‎26-07-2026

Hi @Koneczny,

Welcome to the EE Community

Is this a Payg SIM you recently bought in a shop or via our website? Does the SIM show any connection when in the phone? If you ordered via our website and selected a SIM without top up, have you topped up since receiving it?

You may be best off calling our team as they will be able to check the number is active and ready to use.

Alex