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Billing dispute over cancelled smartwatch order

bkavianpour
Visitor

‎19-08-2026 11:17 AM - last edited on ‎19-08-2026 11:34 AM by EE Community Moderator

I had a similar issue with them. I ordered a smartwatch with payment on my SIM plan (+24 pounds monthly) on 20 June 2026. I couldn't cancel the order an hour after placing it, even though it hadn't been dispatched (which was against their stated policy). Received it and returned it (without opening the package) on 22 June. They are still charging me on my bill after two months. After seeing the bill of July which was due on 18th (more that two weeks that was claimed on the website) I called the first month, and they said oh sorry, this is only for this month. Now I see the +£24 again on my August bill. Such a shame!!!

[Mod edit: added title]

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1 REPLY 1
Debbie_G
EE Community Support Team

‎19-08-2026 01:31 PM

HI @bkavianpour.

Thanks for coming to the community.

It's understandable that you're concerned if the charges are still appearing after the smartwatch was returned.

I'd recommend getting back in touch with our customer support team so they can review the return and check whether any adjustments are still due to be applied to the account.

Debbie

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