sim card not yet arrive

[lilychan]

the sim card still hasn't arrived and no update from EE.  What can I do now?

[Leanne_T]

Hi @lilychan 

Thanks for coming here. 

How long ago did you place the order? 

SIM Orders can take 2-5 working days to arrive. 

Leanne.

[Flyingsaffa]

Hi Leanne.

I'm having the same issue with a pay as you go sim. 

Order place on the 30th of September. 

Who can help?

Thanks

Gary

[Lesley_W]

Hi @Flyingsaffa 

Welcome to our community.

I'm sorry you still haven't received your SIM order. Did you get a confirmation email with a reference number?

Lesley

[Flyingsaffa]

Hi Lesley

That's the order number below. Placed the order on the 30th of September.

xko*********

Thanks

[mod edit: removed personal details from the public forum]

[Lesley_W]

Thanks @Flyingsaffa 

I've removed the order number from your post for security as this is a public forum.

We aren't able to access any personal information here, but if you can give our team a call on 07953 966 150 and quote that reference number, they will be able to chase it up for you.

Lesley

[Flyingsaffa]

Will do, thanks

[Lesley_W]

Let me know how you get on @Flyingsaffa 

Lesley

[Ashton19739392]

im having the exact same problem but i ordered my sim 6 days ago and i got a ref no however i cant call anyone because i dont have a sim. 

[Peter_W]

Hey there @Ashton19739392, thanks for stopping by!

If you don't have a phone to call from yourself, you can still call the number that @Lesley_W shared from a landline or friend/family member's phone.

Alternatively, it's also possible to pop into one of our retail stores, and they can help take a look or put you in contact with a member of our team from there. 

Peter