@komalpreetkaur , you will have to ring customer service to discuss this, this is not customer service and we have no account access, you have already been told we cannot answer your question here, as it is account related and there is no access here.
You will receive a refund, but if you want more answers, please ring customer service, we cannot answer here.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
