05-12-2022 04:37 PM
Hii can you please tell me that when j received my refund money that is 30 pound which was i paid for my first payment online order
05-12-2022 06:39 PM
Hi @komalpreetkaur,
Welcome to the EE Community. 🙂
Was this an upfront payment for a phone/device?
Was your order cancelled?
James
05-12-2022 06:44 PM
yes it was my upfront payment .. and my order was camcel because of my credit score!!
05-12-2022 06:46 PM - edited 05-12-2022 06:46 PM
When was your order cancelled?
Does the payment show as completed or pending in your bank account?
05-12-2022 06:48 PM
yes payment show in account…it was a 16 nov when i was send the money
05-12-2022 06:50 PM
Please get in touch with Customer Care to check the status of your refund.
They'll be happy to help. 🙂
05-12-2022 06:52 PM
yes .. but tell me how i track my money and when i”ll received my refund amount can u just tell me please!!! Thank u
05-12-2022 06:57 PM
Sorry, we can't access your account via the community.
Please get in touch with Customer Care for assistance.
05-12-2022 07:02 PM
but why???
05-12-2022 07:03 PM
it means i can’t receive my money??
