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my order has not been completed

Dayanefn
Visitor

‎24-01-2024 01:12 AM

Good evening, I requested an iPhone 15 Pro Max through the website and the amount of £30 pounds was removed from my account and at the end of the order to confirm the screen went white and my order did not complete. I didn't receive any email or SMS to inform me what happened and my money was withdrawn from my account.

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1 REPLY 1
Northerner
Grand Master
Grand Master

‎24-01-2024 05:17 AM

Hi @Dayanefn 

The money was reserved by your bank subject to EE requesting the payment, not taken. 

You'll need to speak to EE CS on 150 if you're already an EE customer or via contact us to check if your order was received.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
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