Hello @Katiemulcock ,
Welcome to the community,
You will have to ring customer service to cancel your order, this is not customer service, but a public forum with no access to accounts.
If however the order has already gone out and is on its way to you, once you receive it, you have the right to return it within 14 days, but do have to fill in a return form for them to send you a return package.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
