iPhone 14 pro max

[Emilyobrien2402]

I ordered iPhone 14 pro max on the 13th september and got told it would arrive on the 16th September and obviously not even been dispatched so does this mean it’s going to take 14 days for it to be dispatched 

[James_B]

Hi @Emilyobrien2402,

Welcome to the EE Community.

Pre-orders are being dispatched on a first come, first serve basis. You'll receive a text with tracking details as soon as stock arrives to fulfil your order.

James

[Twambie]

Do you have an estimation on how long this may take? 

[James_B]

Hi @Twambie,

Which model did you go for? What was the date and time of your order?

James

[Twambie]

I ordered iPhone 14 Pro Max 256GB and I ordered it on 13th September

[James_B]

Which colour @Twambie?

James

[Twambie]

Space Black

[Jon_K]

Hi @Twambie.

It appears this is a popular model and colour. 

It could take around 28 days for this to be dispatched. If you'd like to speak to our Customer Care team about a model that is available for dispatch sooner, please get in touch.

Jon

[Twambie]

@Jon_K Alright i would want to do that, how can I change the color to one that is available now?

[Jon_K]

If you speak with our Customer Care team they can help you with this, @Twambie.

Jon