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iPhone 14 pro max update

Jed2004xxx
Established Contributor
Established Contributor

‎28-11-2022 02:06 AM

We payed off one of our contracts on the 2nd of November so we could order the iPhone 14 pro max black 256gb for my sons 18th birthday the lady in store assured us we would get it before his birthday on the 4th of December, we’ve had no communication at all not only that we were billed 4 days after completely paying the old contract off? We don’t even have the phone yet and no direct answer to when, so what was the bill for? 

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4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

‎28-11-2022 07:26 AM

@Jed2004xxx  Was this an upgrade?  Ie did you keep the sane phone number?  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Tony1233
Explorer

‎28-11-2022 07:28 AM

I’ve been waiting since 29th October for same phone still no delivery date yet

Jed2004xxx
Established Contributor
Established Contributor
In response to Chris_B

‎28-11-2022 08:00 AM

Yes Chris same number 

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Jed2004xxx
Established Contributor
Established Contributor
In response to Tony1233

‎28-11-2022 08:10 AM

I’ve been checking what EE have been saying on here about that model and some say 14 days some within 21 and now for every model they are saying more than 28 days, when I ordered it was within 21 days even though the store assistant said about 14 days lol but assured it would be before his birthday and now going by what I’m reading I very much doubt it 😏

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