iPhone 13 Pro

[Ernest94]

Hello

I'm a new customer and I placed an order for the iPhone 13 Pro 512GB in Alpine Green on 27/04/22. The website shows "In stock, Usually despatched within 1 day or to your local EE store" But I haven't received the phone or sim card. just wondering how long it might take?

My contract with another provided ends on the 09/05/22 and I need to know if is should cancel my order or wait?

Best Regards 

[Gareth43]

I would ring customer services bro as that’s along time to wait for a phone. 

[Jon_K]

Hi @Ernest94.

Welcome to the community.

Have you been able to track your order using our online order tracker?

Jon

[Ernest94]

Hello @Gareth43 & @Jon_K 

I’ve called and was told I have to wait 7 days again. The IPhone I ordered is apparently out of stock but it’s been showing “in stock” on the website for the last 10 days. 

I’ve track my order but just says “awaiting confirmation”

[Jon_K]

Thanks for letting us know you've called, @Ernest94.

I'm sorry to hear it's a seven day wait, you should be able to track your order soon.

DPD will text you when your order is out for delivery.

Jon