eSIM details

[genkaspiration]

Hello people!

I have recently ordered an eSIM with a plan on it with a transfer on to my old number and I was wondering how long I should wait and how am I going to receive my number? Online or physically via post? 

[Leanne_T]

Hi there @genkaspiration 

Thanks for coming here. 

How long ago did you place the order? 

SIM Orders are usually sent by post within 2-5 working days, with information including the EE number. 

Leanne 🙂

[genkaspiration]

Hello there!

I have placed an order yesterday but it is not a normal SIM. It is an eSIM and could you please tell me if it arrives as physical sim or online through email? 

Regards

[Leanne_T]

Hi @genkaspiration 

If this was not advised at checkout, you would need to give our sales team a call and they will check the order for you 🙂

You can call us on 0800 956 6000 and the team will be happy to help. 

Leanne.