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XKO number

Kim562
Contributor
Contributor

‎28-09-2022 05:56 PM

I have ordered a new phone and paid some upfront. My order number starts with XKO. Email says to contact customer services but also says to wait for a delivery date and they have taken thd payment made. Is this usual ?

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4 REPLIES 4
Kim562
Contributor
Contributor

‎28-09-2022 06:03 PM

Did you get your order ? I’ve had the same email ?

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Leanne_T
EE Community Support Team

‎28-09-2022 06:07 PM

Hi there @Kim562

Thanks for coming here. 

Please call us on the number provided to make sure the order has been processed, the team will be happy to check this for you. 

Thanks 🙂

Leanne.

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Kim562
Contributor
Contributor
In response to Leanne_T

‎28-09-2022 06:11 PM

Thanks. Does this mean my order has been cancelled?

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Leanne_T
EE Community Support Team
In response to Kim562

‎28-09-2022 06:12 PM - edited ‎28-09-2022 06:12 PM

Hi @Kim562

You will need to call for further information and to see what extra details are needed, as we have no access to orders on the community. 

Leanne. 

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