Hi @Mrbptuttlebee99
I suggest you search the community for other threads on the same issue.
Have you checked EE order tracking?
https://myaccount.ee.co.uk/orderdetails
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
