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Waiting for my order

Kamimehrban44
Visitor

‎12-10-2022 04:12 PM

I have been waiting for my new sim to arrive for 2 weeks now. I have received no update(email/sms) as where it is or what is happening.... I am a new customer, my old monthly contract has run out and I am on pay as you go until EE deliver my new sim

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1 REPLY 1
Schockwave
EE Community Star
EE Community Star

‎12-10-2022 05:27 PM

Hello @Kamimehrban44 ,

Welcome to the community,

SIM cards are sent by second class post, it should only take around five working days.

As you have not received it yet, I would suggest speaking to customer service, or if you are near an EE store, go in there, and they will supply you with one.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
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