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Upgrading

Sally81973
Contributor
Contributor

‎15-07-2023 01:58 AM

Hi there,

Can anyone tell me what happens when you upgrade and swap your phone please. Do you give your handset over at point of delivery of the new handset or are you given time to transfer your information from your old phone to the new then send it in?

Thanks in advance 

Sally 

 

0 Helpful
5 REPLIES 5
XRaySpeX
EE Community Star
EE Community Star

‎15-07-2023 03:03 AM

Generally you get to keep your old phone unless you are on an Upgrade Anytime type plan.

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Sally81973
Contributor
Contributor
In response to XRaySpeX

‎15-07-2023 03:21 AM

Hi there,

Thanks for your reply. I'm meaning when you upgrade early for free and have to give back your existing phone in exchange 

Kind regards 

Sally 

0 Helpful
Leanne_T
EE Community Support Team
In response to Sally81973

‎15-07-2023 07:31 AM

Hi @Sally81973 

If you are trading in your phone as part of the upgrade, you would receive the trade in package after the new phone by post. This gives you time to test the upgrade and return the old phone once you are happy to keep the upgrade, and all data has been transferred 🙂

Hope this helps. 

Leanne 🙂

Sally81973
Contributor
Contributor
In response to Leanne_T

‎15-07-2023 07:37 AM

Hi @Leanne_T 

Thank you so much for your reply. That's really good to know.

My flatmate was with 3 and they made him trade on the doorstep when his new phone arrived. He wasn't able to transfer anything and I was worried I'd have to do the same.

Much appreciated and thanks again.

Sally 

0 Helpful
Leanne_T
EE Community Support Team
In response to Sally81973

‎15-07-2023 07:45 AM

No problem @Sally81973 

Enjoy your new phone 🙂

Leanne.